Operations Management is a discipline that deals with designing, managing, and controlling business processes, including acquisition and utilization of resources and distribution of its goods/services.

It involves the conversion of inputs into outputs, using physical resources, so as to provide the desired utilities to the customer while meeting the other organizational objectives of effectiveness, efficiency and adaptability.

It distinguishes itself from other functions such as personnel, marketing, finance, etc. by its primary concern for ‘conversion by using physical resources’.

Some of the crucial functions in operations management include location of facilities, plant layouts and material handling, product design, process design, production planning and control, quality control, materials management, maintenance management among others.